Transition customers from G Suite to Google Workspace

Now is the time to transition your customers’ G Suite Basic and G Suite Business subscriptions to Google Workspace. Beginning February 1, 2023, Google will automatically transition your customers once they are eligible.

In this article:

• Control notifications to your customers
• Use the Partner Sales Console to transition G Suite subscriptions
• Use the Reseller API to transition G Suite subscriptions
• Transition FAQ
• Choosing a Google Workspace edition

Control notifications to your customers

Your customers will receive email and Admin console notifications before and after Google automatically transitions them to Google Workspace. If you don’t want your customers to get these notifications, turn off the notifications before February 1, 2023.

1. Sign in to the Partner Sales Console.
2. In the top left, click   Settings.
3. On the Account information page, uncheck the box Allow Google to notify customers about their G Suite to Google Workspace auto transition.
4. Click Update.

Note: If this setting is not yet visible, it will be available in the coming weeks and at least one week before we send notifications to customers.

Use the Partner Sales Console to transition G Suite subscriptions

To transition a customer, you switch their G Suite subscription to a Google Workspace subscription.

What you need to know about transitions

• Your customer’s G Suite Basic and G Suite Business subscriptions must have 300 or fewer licenses to transition to a Google Workspace Business edition. If the customer has more than 300 users, they will need to upgrade to a Google Workspace Enterprise edition.
• All users in the customer’s account get the same subscription. For example, you can’t transition some users to Business Plus while keeping others on Business Standard edition. If a customer has multiple editions of G Suite (Partial Domain Licensing), contact Google Partner Sales for assistance.
• Any G Suite pricing discounts you currently receive are not applicable after the customer switches subscriptions.
• Your customers with G Suite Archived User subscriptions need to switch to the Archived User subscription that corresponds to their Google Workspace subscription when they transition. Learn about Switching Archived User subscriptions.

Tip: For a list of your G Suite customers, go to the Partner Sales Console. On the Customers page, click Download for a .csv file of all customers and their subscriptions. Then filter for active G Suite Basic and G Suite Business subscriptions.

Transition discounts in the Partner Sales Console

G Suite subscriptions switching to Google Workspace are eligible for a transition discount.
This promotion expires January 31, 2023.

Please visit the Partner Advantage portal for Reseller Transition Discount information.

Payment plans

The transition discounts are available with the following payment plans:

• The first 12 months of a Flexible Plan.
  For example, if a customer transitions to Google Workspace on December 17, 2021, the discount applies to users added throughout the year. Beginning on December 17, 2022, standard pricing would then apply to all users.
• 1-year Annual Plan, yearly payment
• 1-year Annual Plan, monthly payments
• The first 12 months of a 24-month Fixed Term Plan, monthly payments
• The first 12 months of a 36-month Fixed Term Plan, monthly payments

Contact your Google Sales Representative for assistance in these cases:

• Customers who have fewer than 300 users, and need Partial Domain Licensing (PDL) for Google Workspace Business and Enterprise.
• Customers requesting a Fixed Term Plan longer than 36 months.

How to transition an individual G Suite subscription in the Partner Sales Console

Transition a G Suite subscription

1. Sign in to the Partner Sales Console.
2. On the Customers page, click the customer’s name.
3. Select the G Suite Basic or G Suite Business subscription.
4. Click Downgrade (only shown for G Suite Business subscriptions) or Upgrade.
   Note: Do not select Change plan. Discounts apply only to new Google Workspace orders.
5. Select a Google Workspace Business or Enterprise edition.
6. Review the plans and click Select plan.The console shows the standard (reseller discount) and transition discount plans. You might need to scroll down to view the discount plans.To view the pricing after the discount period, click the end date.

How to bulk transition multiple G Suite subscriptions in the Partner Sales Console

What to know about bulk transitions

• You can’t bulk transition customers with the following types of subscriptions:
  • Offline subscriptions – Please contact Google Sales team to transition these subscriptions
  • Annual Plan (Yearly Payment) subscriptions
  • Archived User subscriptions
  • G Suite Lite subscriptions
  • Multiple G Suite or Google Workspace subscriptions
• You can transition up to 300 subscriptions at a time.
• If a customer’s G Suite subscription has a license cap of more than 300, but the number of assigned licenses is fewer than 300, we’ll adjust the license cap to 300 when transitioning the subscription to the recommended Google Workspace Business edition.
• You’re eligible to receive transition discounts if you upgrade customers to higher-tier editions when you initiate bulk transitions. Google will automatically apply these discounts on your behalf.

Bulk transition G Suite subscriptions

1. Sign in to the Partner Sales Console.
2. Select the subscriptions you want to transition.
   By choosing to transition in bulk you agree to transition the customer to Google’s recommended subscription and payment plan. If you don’t agree with these recommendations, click the Custom Transition button and transition the subscription individually.
3. In the top right, click Transition selected.
4. Click Start transition.

Notes:

• It may take some time for the bulk transition process to complete. After the process has started it can’t be interrupted until all the transitions have been processed.
• During this time you can’t initiate any additional bulk transitions.
• You can view a log of successes and failures after the transition process is complete.
• Subscriptions that couldn’t be transitioned will continue to appear in the list of G Suite subscriptions. You’ll be able to retry these transitions again.
• Read more