The New Rules of Customer Service

Do a Google Scholar search for the term “customer service” and you will find nearly one-and-a-half-million citations, spanning decades. As customer service evolved over the last half century, so has the consumer’s expectation. Online technology,...

Five Best Password Managers

 Article written by Alan Henry A while ago, all it took to be a great password manager was to keep your passwords in an encrypted vault. Now the best password managers give you the option to sync or keep them local only, change web passwords with a click, log in to...

Backup Strategy for Mac, Windows and Linux

CrashPlan is a great backup software for Mac, Windows and Linux clients. You can backup for free to another computer (local or remote) or external hard drive. Or you can backup to the cloud. The king of backup strategies Backup is the difference between keeping...