The Cybersecurity Tipping Point

As we bear witness to the aftermath of major attacks this year against the likes of Target, Home Depot, Neiman Marcus and most recently, Sony, it becomes clear that we are entering an entirely new “war” against cyber crime. Those who do not change their approach will...

5 Tools That Keep Team Communications Untangled

When my two co-founders and I first started out, syncing-up was this easy. I’d look to my left and ask my CTO, Emilio: “Dev, you good?” Then, I’d look to my right and ask my CCO, Alfonso: “Design, you good?” I’d respond: “Awesome. Business is clear...

The New Rules of Customer Service

Do a Google Scholar search for the term “customer service” and you will find nearly one-and-a-half-million citations, spanning decades. As customer service evolved over the last half century, so has the consumer’s expectation. Online technology, social media and a...