Blog
Our Latest News
Hacking Team Breach Shows a Global Spying Firm Run Amok
FEW NEWS EVENTS can unleash more schadenfreude within the security community than watching a notorious firm of hackers-for-hire become a hack target themselves. In the case of the freshly disemboweled Italian surveillance firm Hacking Team, the company may also serve...
8 Cool Tricks for Google Hangouts You (Probably) Didn’t Know Existed
There are a lot of Gmail users out there who access Google Hangouts on a regular basis, but don't even realize it. Hangouts has been the default in-browser chat client in Gmail (or Google+, if you're weird) for many years, but many users still refer to it by the name...
Windows 10, Day Two
Two days ago, I promised to upgrade my personal desktop and laptop to Windows 10, to demonstrate how wonderful or terrible the migration from Windows 8 might be. Yesterday, I was surprised how painless it felt. Today, I’m feeling a little pain. It started off...
How RescueTime Saves the Day with their Timely Support
Roger Wolgemuth is the Head of Support at RescueTime, a personal analytics tool that helps improve online productivity. He is the one man army behind RescueTime’s email and phone support, fielding around 30-40 queries every day. Headquartered at Seattle, RescueTime is...
How To Deal With Frustrated Customers
From Freshbooks It’s the best of jobs, it’s the worst of jobs. While talking to customers can be fun, for most support agents life is long stretches of time spent answering the questions over and over (and over) again; enough to suck the enthusiasm out of even the...
iOS vs Android: The 2015 Edition
It’s been 7 years, and the great iOS vs Android debate rumbles on—in internet forums and real life. But these platforms have come a long way even in the last year or two. Do the old arguments still apply? What features separate iOS 8.3 from Android 5.1 Lollipop? We...