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Smartsheet is exploding because it works like the tools we all know
I was searching for a tool to help me coordinate CITEworld's workflow. We're a small team, but a couple writers wanted an easy way to check what everybody else was working on -- both to make sure that all our bases were covered on the big stories, and to avoid...
A Desk.com Review (It is Awesome)
A review of Desk.com which was launched as a Salesforce.com property at the end of January to boost mobile and social customer service in the cloud. Desk.com is based on Assistly, a product that Salesforce.com purchased for a reported $80 million back in September of...
Your Top 5 Questions About The New gTLD Domain Extensions, Answered
Do you know what new gTLDs are? That’s the question I posed to a room filled with marketers and SEO experts at a recent SMX event. Only three of around 40 people in the room raised their hands. Although the Internet Corporation for Assigned Names and Numbers (ICANN)...
How Insightly CRM Can Help You Improve Communication and Collaboration
Customer relationship management (CRM) is one of the secret weapons that growing companies use to manage their internal communications, communicate with employees and overall run their business more effectively. I recently spoke with Bob Greenlees, director of...
The Sensor-Rich, Data-Scooping Future
The technology world is looking at ways to make everything more efficient. The question is, will this be good for the many, or the mighty few? Earlier this month, General Electric announced it was selling GE Capital, its financial arm. With less fanfare, G.E. also...
Battle of the Helpdesk Platforms: Freshdesk vs. Zendesk
Competition among customer support software providers is thriving, and in case you missed the reminder, Zendesk’s official IPO filing hit the internet on April 10th, disclosing plans to raise up to $150 million to aggressively grow their market share. As if that...