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Changes to Agent Collision and introducing Live Ticket Updates
From Zendesk: We're very excited to finally begin rolling out a new and improved version of both Agent Collision and Live Ticket Updates beginning November 24th. This will be done as part of a rolling release with a target to end on November 28th. What's changing with...
Is Amazon AWS Really HIPAA Compliant Today?
Amazon released a whitepaper called ‘Creating HIPAA-compliant Medical Data Applications with AWS’. There is plenty to comment on, but for now I want to draw attention to some security concerns I have around AWS and thus its current readiness to handle data that falls...
How Do I Update WordPress Plugins Automatically?
When a small business builds its website using WordPress, it doesn’t take long before frustration drives someone to ask, “How do I update WordPress Plugins automatically?!” Ah yes, WordPress updates. Thanks to its incredibly active developer and user communities,...
12 New Podio Integrations Powered by Zapier
One of the great things about starting a new business today is the ease with which you can get everything you need up and running. A website from Squarespace here, freelancers from Odesk there – nearly anything is available on-demand and preloaded with the potential...
Tuts+ Premium Review: Elevate Your Skills
If you’re a web designer, developer or freelancer, there’s a lot to like about Tuts+ Premium. The $15/month subscription fee represents great value for the volume and quality of content on offer. In terms of sheer range of materials and topics covered, Tuts+...
8 tools of highly effective techies
We live in a digital age of frequent distractions, with the number of mobile devices, social media websites and gadgets competing for our attention steadily increasing. It can be easy to get lost in a sea of open browser tabs, emails, tweets, text messages and...