The Cybersecurity Tipping Point

Article by Steve Herrod former CTO and SVP of R&D of VMware As we bear witness to the aftermath of major attacks this year against the likes of Target, Home Depot, Neiman Marcus and most recently, Sony, it becomes clear that we are entering an entirely new “war”...

The New Rules of Customer Service

Do a Google Scholar search for the term “customer service” and you will find nearly one-and-a-half-million citations, spanning decades. As customer service evolved over the last half century, so has the consumer’s expectation. Online technology,...